Frequently Asked Questions
Everything you need to know about shopping with Eson Direct
What are your standard shipping times?
We offer standard shipping within 3-5 business days and express delivery options for urgent beauty supply needs. Shipping times may vary based on your location.
Do you provide professional discounts for salons?
Yes, Eson Direct offers exclusive wholesale pricing for verified beauty professionals and salon owners. Please register for a trade account to access these rates.
What is your return policy for beauty products?
Unopened and unused products can be returned within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your electrical tools covered by a warranty?
All professional electrical tools, such as hair dryers and clippers, come with a manufacturer's warranty. Please keep your digital receipt as proof of purchase for any claims.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure buy-now-pay-later options to make your shopping experience as convenient as possible.